Q: What do I need to do to earn rewards?
A: It's very simple - you need to invite your friends, who have never shopped with us, with your personal code, and they need to place an order and not return it for 30 days.
Q: Does the rewards apply to both online and store?
A: The rewards is only valid for online orders!
Q: Will I still get the discount if they don't make an order?
A: No, because the idea is to share the wonderful comfort of roccamore with other women who will benefit from it in their daily life.
Q: If I refer 3 friends and they all purchase a pair, does that mean I can have DKK900 off my purchase?
A: Unfortunately no, the discounts do not accumulate into one. So for every friend that buys roccamore heels with your link you will get a DKK300 discount on a single order. You will, however, have the different codes available to you as a list.
Q: Why do I need to wait 30 days to have my discount?
A: We want to make things fair, for all of our roccamore referrals, and for ourselves. This is why we needed to set some rules - our return period is 30 days, if your friend does not return her shoes, it is a successful referral mission!
Q: Can I combine the code with other discounts?
A: Every order you make on our website can only have one discount code applied, so no, our system does not allow multiple discount codes on the same order.
Q: How will you know my friend has never shopped with roccamore before?
A: They will need to create a profile and log-in to use their discount, and this is how our system will know they are here for the first time.
Q: What happens when my friend completes the order?
A: You will receive an e-mail notification, informing you that they have made a purchase. 30 days later, if they have not returned their shoes, you will receive a confirmation e-mail about your discount.
Q: Is the discount valid for all products?
A: The discount code can't be used for shoes for pre-order, special campaigns, Salon 42 and Salon 35, and our ballerinas. This is our standard rule for those products - no other discounts can be applied for them either.
Q: Who can become a roccamore ambassador and be part of the referral program?
A: If you have at least one past purchase with us and accepted marketing in the check-out process, you will receive an automatic invitation. If you have just made your first order with roccamore, you will be invited to join at the end of check-out.
Q: I have been your customer, but did not get my invitation! What should I do?
A: Get in touch with us and we will take a look at it for you.