Q: What do I need to do to earn rewards?
A: It's very simple - you need to invite your friends, who have never shopped with us, with your personal code, and they need to place an order and not return it for 30 days.
Q: Does the rewards apply to both online and store?
A: The rewards are only valid for online orders!
Q: What if the shoes I want to buy with my discount are sold out online, but available in the stores?
A: If your desired shoe or specific shoe size is sold out online, unfortunately you can not use your discount on them. We can not transfer them from the stores to our online stock, and you can not use your discount on them in stores.
Q: Will I still get the discount if they don't make an order?
A: No, because the idea is to share the wonderful comfort of roccamore with other women who will benefit from it in their daily life.
Q: If I refer 3 friends and they all purchase a pair, does that mean I can have DKK900 off my purchase?
A: Unfortunately no, the discounts do not accumulate into one. So for every friend that buys roccamore heels with your link you will get a DKK300 discount on a single order. You will, however, have the different codes available to you as a list.
Q: Why do I need to wait 30 days to have my discount?
A: We want to make things fair, for all of our roccamore referrals, and for ourselves. This is why we needed to set some rules - our return period is 30 days, if your friend does not return her shoes, it is a successful referral mission!
Q: Can I combine the code with other discounts?
A: Every order you make on our website can only have one discount code applied, so no, our system does not allow multiple discount codes on the same order.
Q: How will you know my friend has never shopped with roccamore before?
A: They will need to create a profile and log-in to use their discount, and this is how our system will know they are here for the first time.
Q: What happens when my friend completes the order?
A: You will receive an e-mail notification, informing you that they have made a purchase. 30 days later, if they have not returned their shoes, you will receive a confirmation e-mail about your discount.
Q: Is the discount valid for all products?
A: The discount code can't be used for shoes for pre-order, special campaigns, Salon 42 and Salon 35, and our ballerinas. This is our standard rule for those products - no other discounts can be applied for them either.
Q: Who can become a roccamore ambassador and be part of the referral program?
A: If you have at least one past purchase with us and accepted marketing in the check-out process, you will receive an automatic invitation 31 days after (otherwise said, after the return period). If you have just made your first order with roccamore, you will be invited to join at the end of check-out.
Q: I have been your customer, but did not get my invitation! What should I do?
A: Get in touch with us and we will take a look at it for you.